The Ault Luxury website is operated by Adult Luxury, who is responsible for managing your personal information. We have implemented a Privacy Policy that outlines the ways in which Adult Luxury collects and uses the data we gather, as well as the reasons for collecting certain personal information from you. It is important to read and understand this Privacy Policy before using the Adult Luxury website. We are dedicated to protecting your personal data and ensuring its confidentiality and safety.

Personal information we collect:
When you patronize Adult Luxury, we gather certain details about your device such as your web browser, IP address, time zone, and installed cookies. We also collect data about the specific pages or products you view on our website, as well as the websites or search terms that led you to our site and your interactions with it. This information is referred to as “Device Information”. In addition, we may also collect personal information that you provide to us (such as Name, Surname, Address, payment information) during registration in order to fulfill our agreement.

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.
You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website’s features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website’s features. For example, you won’t be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us.

Your rights & Privacy Policy:

For your security, we don’t take any credit card numbers over the phone or by email. If you pay via credit card, our secure site will take you to our 3rd party payment page for you to enter your card details after selecting the “Place Order” button. 3D secure payment confirmation will also happen here. Upon completion you will be taken to the order confirmation page.

3D Secure? What’s That?
The authentication process provides an additional level of security to prevent fraudulent activity. Most financial institutions utilize 3D Secure codes to safeguard their customers, which is beneficial for us but poses a challenge for credit card scammers. To enable Secure Internet Shopping, please reach out to your Bank and activate your Credit Card with the designated 3D Secure Code. This can typically be done through your online banking platform. Keep your cellphone nearby as your Bank will send you a Secure Code via SMS.

Proof Of Payment

If you are paying by credit card, there is no need to send us proof of payment – it happens automatically. If you are paying by EFT or direct deposit, please email your proof of payment to us.
If we do not receive your POP, we will wait until your payment is reflected on our bank statement. (This may take up to 3 days, depending on your bank.) If payment is made in a Foreign currency, we will need it to clear in our account before we can process your goodies!

Can I Pay COD?

We outsource delivery to third party couriers, so they cannot accept payment. All orders need to be paid for before they are dispatched, so Cash On Delivery is not possible.

Fraud & Security Checks

We do strict fraud checks to prevent criminal and fraudulent activity, as well as using 3D Secure to reduce fraud. We report all fraudulent activity to the necessary officials.

If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example, if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information might be transferred outside of Europe, including Canada and the United States.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties’ privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information. And always secure your devices. Especially phones and laptops.

Information security:

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may send an email to us.